Provider Portal Puts Key Information at Your Fingertips

Sign Up Today – (It Only Takes 10 Minutes or Less!)

Fidelis Care continues to receive positive feedback on our Provider Portal. Recently, we added a new self-service, request-for-access approach that enables key contacts from provider and billing service organizations to register online for Portal access.

Once these individuals complete a simple two-step process to become a “main office contact,” they can add other users in your organization. Since enabling the self-service function at the end of October, Fidelis Care has more the doubled the number of registered users for the Portal.

The Portal is easily accessible through the Provider section of with a link from the home page. The online registration process takes only a few minutes, and providers typically have full access to the Portal within 24-48 hours.

The Portal provides key, HIPAA-compliant functionality including the ability to access membership and eligibility information, claims information, clinical code referencing, and primary care physician assignment to make working with Fidelis Care as easy and efficient as possible. Providers and their staff members can log in using a secure user name and password up to 24 hours a day, seven days a week.

For Western New York providers in Erie, Niagara, Cattaraugus, Chautauqua, Wyoming, Orleans, Genesee, and Allegany counties, similar information is accessible through

For more information, visit, or call 1-888-FIDELIS (1-888-343-3547).